Can I upgrade, downgrade or cancel?Yes. Plans are month-to-month and changes are prorated based on the billing period.
Is implementation included in the subscription?Standard platform support is included. Custom configuration, development, integrations and white-glove deployment are scoped separately.
Which plan should I choose?Recon Core fits smaller teams with defined capacity needs. Force AI fits growing teams that need broader access. Enterprise is for custom integrations, orchestration and hands-on implementation.
Are voice and SMS costs included?No. Voice and AI SMS are usage-based services funded through the platform wallet.